Frequently Asked Questions

StaffTraveler is an app for airline employees and their relatives. It is available for iOS, Android and web. With StaffTraveler you have access to accurate and up-to-date flight loads for the flights you wish to non-rev (staff travel) on. It is available to everybody who is eligible for non-rev.

You can download the StaffTraveler app in the Apple App Store and Google Play Store, or use it in the browser on your computer or mobile device. We hope you'll like it!

If you want to know the seat availability of a flight, you post a request in the StaffTraveler app. People working for the airline of your flight will now be notified of your request so they can answer it for you.

You will get 5 free credits when you log in to StaffTraveler for the first time. By answering requests from others, you earn free credits that you can use to post requests when you are going to travel.

If a request is grey and you can't open it, that means that someone else is answering that request and it is locked. It's locked until the other user submits the loads, or is idle for 5 minutes.

At any moment, more than 2,000 members are online. Many requests get answered almost instantly. This is obviously something that we are very happy with, but we understand that it can be frustrating when you are trying to earn some credits yourself.

Information provided by our users is a snapshot of information they have at that time. We do strive to give everyone the best experience possible and that can only be attained by trust. Users who submit false information will be banned from the system.

StaffTraveler for web is the preferred platform for power users and packed with advanced features. Conveniently log in with your existing StaffTraveler credentials at https://stafftraveler.app.

If you don't want to be notified of new reqeusts for your airline, you can disable notifications in your Emails and notifications settings. You'll find them by tapping the hamburger menu icon in the top-right corner of the app.

Please click the button below to find and manage your booking.

You may have signed up for a new account using a different email address. We recommend you log out and then log back in using any other email addresses you may have used. If you still cannot log in using your old email address, please contact us so we can assist in transferring your credits to your new account.

If you sign up using Facebook, we receive your name, profile picture and email address from Facebook. We don't receive your Facebook password or any other non-public information.

If you sign up using Google, we receive your name, email address and profile picture. We don't receive your Google password or any other non-public information.

We have you covered. We know some people value their anonymity. You can answer requests anonymously by enabling this option in your privacy settings.

You can download the StaffTraveler app in the Apple App Store and Google Play Store, or use it in the browser on your computer or mobile device. We hope you'll like it!

StaffTraveler powered entirely by 100% renewable energy. Discover more about our commitment to sustainability here.

Starting your airline career can be daunting. You've never heard so many new words and abbreviations. We're here to help! We've bundled everything you need to know about traveling on standby tickets in our Insider Knowledge Base.

To stay connected while traveling without paying high roaming fees, we offer the StaffTraveler eSIM. Our plans are tailor-made for non-rev travelers and supported in over 160 countries. All plans are valid for a full year, allowing you to use your data anytime, anywhere. It is perfect for both short night stops and long holidays.