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FAQ

Frequently Asked Questions

stafftraveler

What is StaffTraveler?

StaffTraveler is an app for airline employees and there relatives. It is available for iOS, Android and web. With StaffTraveler you have access to accurate and up-to-date flight loads for the flights you wish to non-rev (staff travel) on. It is available to everybody who is eligible for non-rev.

You can download the StaffTraveler app in the Apple App Store and Google Play Store, or use it in the browser on your computer or mobile device. We hope you'll like it!

StaffTraveler in the Apple App StoreStaffTraveler in the Google Play StoreStaffTraveler for web
requests

What is a request?

If you want to know the seat availability of a flight, you post a request in the StaffTraveler app. People working for the airline of your flight will now be notified of your request so they can answer it for you.

You will get 5 free credits when you log in to StaffTraveler for the first time. By answering requests from others, you earn free credits that you can use to post requests when you are going to travel.

requests

Why are open requests faded out and why can't I tap them?

If a request is grey and you can't open it, that means that someone else is answering that request and it is locked. It's locked until the other user submits the loads, or is idle for 5 minutes.

requests

I don't see any open requests

At any moment, more than 2,000 members are online. Many requests get answered almost instantly. This is obviously something that we are very happy with, but we understand that it can be frustrating when you are trying to earn some credits yourself.

requests

How reliable is the availability information provided by StaffTraveler?

Information provided by our users is a snapshot of information they have at that time. We do strive to give everyone the best experience possible and that can only be attained by trust. Users who submit false information will be banned from the system.

app

Where is the web app?

StaffTraveler for web is the preferred platform for power users and packed with advanced features. Conveniently log in with your existing StaffTraveler credentials at https://stafftraveler.app.

notifications

How do I switch off notifications for new requests?

If you don't want to be notified of new reqeusts for your airline, you can disable notifications in your Emails and notifications settings. You'll find them by tapping the hamburger menu icon in the top-right corner of the app.

hotels

I have booked a hotel on StaffTraveler. How can I change my booking?

Please click the button below to find and manage your booking.

migration

I lost my credits

You may have signed up for a new account using a different email address. We recommend you log out and then log back in using any other email addresses you may have used. If you still cannot log in using your old email address, please contact us so we can assist in transferring your credits to your new account.

privacy

What information do you get from Facebook?

If you sign up using Facebook, we receive your name, profile picture and email address from Facebook. We don't receive your Facebook password or any other non-public information.

privacy

What information do you get from Google?

If you sign up using Google, we receive your name, email address and profile picture. We don't receive your Google password or any other non-public information.

privacy

I want to respond to a request, but I don’t want to have my name visible to other users

We have you covered. We know some people value their anonymity. You can answer requests anonymously by enabling this option in your privacy settings.

app

Where can I download the StaffTraveler app?

You can download the StaffTraveler app in the Apple App Store and Google Play Store, or use it in the browser on your computer or mobile device. We hope you'll like it!

StaffTraveler in the Apple App StoreStaffTraveler in the Google Play StoreStaffTraveler for web
environment

What do you do to protect the environment?

StaffTraveler powered entirely by 100% renewable energy. Discover more about our commitment to sustainability here.

non-rev

Where can I find more information about traveling non-rev?

Starting your airline career can be daunting. You've never heard so many new words and abbreviations. We're here to help! We've bundled everything you need to know about traveling on standby tickets in our Insider Knowledge Base.

Do you have another question? We are happy to help! Check our help pages.