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FAQ

Frequently Asked Questions

migration

I had an account on the old app, but the new app asks me to create a new account

The new app will indeed ask you to create a new account. Your credits will be transferred automatically though, as long as you use the same email address (or a social media account associated with that address) as before. Your active requests will be refunded so you can post your requests again without losing credits. This is necessary because the new app is vastly different from the old one, and we needed to initiate a new, clean database with a different data structure.

migration

I lost my credits

If you signed up with a different email address as before, the system could not match your new account with your old account and we'll have to transfer your credits manually. Please contact us at support@stafftraveler.com and mention the email addresses associated with your old StaffTraveler account and your new StaffTraveler account. We'll migrate your credits to your new account asap!

requests

Why are open requests faded out and why can't I tap them?

If a request is grey and you can't open it, that means that someone else is busy answering that request and it is locked. It's locked until the other user finishes entering the loads, abandons it or is idle for 5 minutes. It is very busy at the moment because we just launched the new app. Requests get answered almost immediately. I expect response times to drop in the future, so you'll have a chance to answer some requests.

requests

I don't see any open requests

Since we just launched our new app, a lot of our members are trying it out. At any moment, over 1.000 members are online. Many requests get answered almost instantly. This is obviously something that we are very happy with, but we understand that it can be frustrating when you are trying to gain some credits yourself.

app

Where is the web app?

For the time being, you can only use StaffTraveler using the iOS & Android apps. The new web app which you can use on your computer will be launched later. We know that there is a lot of demand for the web app and will work hard to get it back asap.

notifications

How do I switch off notifications for new requests?

If you don't want to be notified of new reqeusts for your airline, you can disable these notifications in your Emails and notifications settings. You'll find them on the More tab.

requests

What is a request?

If you want to know the seat availability of a flight, you post a request. People working for the airline of your flight will now be notified of your request so they can answer it for you.

You will get 5 free credits when you log in to StaffTraveler for the first time. By answering requests from others, you earn free credits that you can use to post requests when you are going to travel.

privacy

What information do you get from Facebook?

If you sign up using Facebook, we receive your name, profile picture and email address from Facebook. We don't receive your Facebook password or any other non-public information.

privacy

What information do you get from Google?

If you sign up using Google, we receive your name, email address and profile picture. We don't receive your Google password or any other non-public information.

privacy

I want to respond to a request, but I don’t want to have my name visible to other users

We have you covered. We know some people value their anonymity. You can answer requests anonymously by enabling this option in your privacy settings.

requests

How reliable is the availability information provided by StaffTraveler?

Information provided by our users is a snapshot of information they have at that time. We do strive to give everyone the best experience possible and that can only be attained by trust. Users who submit false information will be banned from the system.

app

Where to download the app?

Here! :-)    We hope you'll like it!

Apple App StoreGoogle Play Store

Do you have another question? We are happy to help you! Check our help pages.