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Coronavirus (COVID-19) update

How non-rev travel is affected

World Health Organization

World Health Organization

Visit the website of the World Health Organization for the latest updates on the Coronavirus disease (COVID-19) Pandemic.


Is my flight cancelled?

Depending on which part of the world you are, many flights get cancelled. StaffTraveler currently does not provide flight status information.

Always check the airline's website to check the status of your flight.


Is the full aircraft capacity available?

The airline might reduce their aircraft's capacity to increase the distance between passengers. You can use the comments section of your request to ask the StaffTraveler community for information regarding the number of available seats.


I am answering a load request. How can I indicate that the flight has been cancelled?

Please use the comments to inform the requester that the flight has been cancelled.


How often are the flight schedules updated??

We get the flight schedules from our flight data provider. They update the schedules daily. They are reliant on the airlines to pass on their flight data timely. At this moment, flight data changes rapidly. Please always consult the airline's website to check if your flight has been cancelled.


Are the loads on StaffTraveler accurate?

The flight loads on StaffTraveler are provided by employees at the airlines that you've requested the loads for. As always, these loads are considered accurate. Please keep in mind that loads may change rapidly.


Will StaffTraveler be available throughout the crisis?

StaffTraveler will continue to be available. Our support agents will be there for you if you need any help.


I have booked a hotel on StaffTraveler. How can I change my booking?

Please click the button below to find and manage your booking.


I have a different question

For other questions related to StaffTraveler, please contact us.


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