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Coronavirus (COVID-19) update

How non-rev travel is affected

World Health Organization

World Health Organization

Visit the website of the World Health Organization for the latest updates on the Coronavirus disease (COVID-19) Pandemic.

airports

What special procedures and policies do airports have?

Airports around the world have implemented policies and procedures to help protect travelers and employees. Before travelling to an airport, make sure you are informed about the local policies. For your convenience, we have collected links to most major airports.

airlines

What special procedures and policies do airlines have?

Airlines too have implemented temporary policies and procedures. We have added links for most major airline's COVID-19 information pages to the Airline Notes.

flights

Is my flight cancelled?

Depending on which part of the world you are, many flights get cancelled. StaffTraveler currently does not provide flight status information.

Always check the airline's website to check the status of your flight.

flights

Is the full aircraft capacity available?

The airline might reduce their aircraft's capacity to increase the distance between passengers. You can use the comments section of your request to ask the StaffTraveler community for information regarding the number of available seats.

flights

What should I enter in the 'open seats' fields when responding to a load request?

Please always enter the number of actual available seats when responding to load requests (taking into account blocked seats). You can use the comments section to elaborate.

flights

I am answering a load request. How can I indicate that the flight has been cancelled?

Please use the comments to inform the requester that the flight has been cancelled.

flights

How often are the flight schedules updated??

We get the flight schedules from our flight data provider. They update the schedules daily. They are reliant on the airlines to pass on their flight data timely. At this moment, flight data changes rapidly. Please always consult the airline's website to check if your flight has been cancelled.

stafftraveler

Are the loads on StaffTraveler accurate?

The flight loads on StaffTraveler are provided by employees at the airlines that you've requested the loads for. As always, these loads are considered accurate. Please keep in mind that loads may change rapidly.

stafftraveler

Will StaffTraveler be available throughout the crisis?

StaffTraveler will continue to be available. Our support agents will be there for you if you need any help.

hotels

I have booked a hotel on StaffTraveler. How can I change my booking?

Please click the button below to find and manage your booking.

contact

I have a different question

For other questions related to StaffTraveler, please contact us.

updates

Follow StaffTraveler on social media to stay updated