Frequently Asked Questions

The StaffTraveler eSIM is a virtual SIM card that enables you to connect to the internet in over 160 countries around the world. The eSIM is provided by Voye, a market leader in global connectivity, and our plans are tailor-made to meet the needs of non-rev travelers. All our plans are valid for 365 days, giving you the freedom to use your data when and where you wish.

You can check if your device is eSIM compatible in your phone's settings. For Android devices: Click “Settings” > “Connections” > “SIM Manager”. For iOS devices: Click “Settings” > Mobile Service. If you see an option to add an eSIM, your device is eSIM compatible.

The StaffTraveler eSIM is supported in over 160 countries. You can find the full list of supported countries here. You can travel within all these countries without a need to purchase a new plan. Before purchase, we recommend checking that the countries you visit are supported.

Tip:eSIMs usually don't work on cruises as they are supported by networks within specific countries.

Tip:Reception in Sinai (Egypt) isn't always the best (due to unstable networks). We cannot guarantee the best reception in this area.

Instructions on how to install the StaffTraveler eSIM on your device can be found here.

You should be ready to go once you have purchased your first plan and installed your eSim. Just switch your data to the eSIM when you arrive at your destination. Don't forget to switch on roaming on your eSIM; without roaming enabled, the data connection will not work. If you have issues connecting, don't hesitate to contact our support staff at [email protected].

When your eSIM first connects to a network, your plan starts. As all our plans are valid for 365 days.

When you open the app, you will see a counter which tells you how much data you have left on your plan. We also send an email once you reach 80% of your plan.

To top up your plan, simply purchase a new plan. Your new plan will automatically be activated when your current plan is depleted. Your new plan will be valid for 365 days from the date of activation.

No. You can use various apps such as WhatsApp or Telegram, but the StaffTraveler eSIM doesn't allow sending SMS messages or receiving calls based on cellular networks.

• Send a WhatsApp message to +19295664818
• Contact Voye support here chat
• Email to [email protected]

Of course, you're familiar with SIM cards - those tiny chips you insert into your phone to connect to a cellular network. An eSIM (electronic SIM) functions much the same way, but it's integrated into your device, serving as a virtual SIM card. With an eSIM, there is no need to swap out SIM cards anymore physically. You easily activate your eSIM by tapping a button in the StaffTraveler eSIM app. This means you can connect to the internet while traveling abroad without ever worrying about finding a local SIM card or dealing with expensive roaming charges. An eSIM is like having a portable, virtual SIM card that makes staying connected while traveling easier and more convenient than ever before. It's a game-changer for travelers like you who love exploring new places while staying connected.

Convenience
No more dealing with fiddly SIM cards and ejector pins. With an eSIM, activating a new cellular plan is as simple as tapping a few buttons in our app.

Flexibility
Whether you're on a short weekend getaway or a long-term adventure, an eSIM offers the flexibility to choose the data plan that best suits your needs.

Savings
Traditional roaming can be costly, with varying rates across different countries and delayed billing that often results in unexpected charges at month's end. With the StaffTraveler eSIM, you have the advantage of prepaying for your data. Regardless of where you are in the world, you enjoy a consistent, low rate. This method leads to considerable savings, allowing you to stay connected without overspending.

Did you use the same email address in the StaffTraveler eSIM app as in the StaffTraveler app? We can only automatically reward your StaffTraveler credits if the email addresses match exactly. Please note that if you signed up using Log In with Apple, Apple might anonymize your email address so we can't match your eSIM account to your StaffTraveler account. Contact us at [email protected], and we'll add the credits to your account.

It depends on where you are. If local providers have 4G or 5G networks, the StaffTraveler eSIM supports them. If no 4G or 5G network is available, you will connect to an available LTE or 3G network.

Did you enable data roaming on your StaffTraveler eSIM? If you have enabled data roaming and you're still not getting a proper internet connection, please contact us at [email protected]. Our support staff is available every day and will help you getting connected as quickly as possible!

Thank you for pointing that out! Please let us know about your request at [email protected] and we'll add the country to our wishlist!

At the moment, we do not offer physical SIM cards.

If your phone has eSIM support, the StaffTraveler eSIM is supported. You can find a list of phones with eSIM support here.