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Staff travel information


Qantas has a category for 'commercial pax upgrades' that affects open seat availability by class. Pax can buy upgrades with their reward points. This can cause last-minute changes in the availability per class.


Qantas economy class commercial baggage allowances apply for staff travelers.

Remember that no single item of checked baggage may exceed 32kg (70lb) and all cabin baggage must fit under the seat in front of you or in an overhead locker, including musical instruments.

If you exceed the baggage allowance, you must pay any applicable excess baggage charges.

dress code

When travelling on Qantas services rebate travelers must maintain a high standard of dress and grooming. Generally speaking you need to be neat, clean and conservative.

Acceptable: Tidy denim jeans, near knee-length dress shorts, including demin are acceptable.

Not Acceptable: Tracksuits, jeans with cut off and frayed hems, designer holes etc. Singlets, bare midriffs, strapless tops/dresses, overly revealing clothing, rubber thongs/flip flops or bare feet. Any extremes of leisure wear, including sweatshirts or t-shirts with questionable graphics or language.


Flight listings are required by staff travelers for all Qantas and Jetstar flights. Flight listings must be made at least 24 hours prior to travel. Staff travelers without a listing may be refused travel.

Qantas flight listings:

  • E-tickets purchased through myIDTravel and issued by Qantas (081 ticket stock) are automatically listed for travel at the time of booking.
  • E-tickets purchased through myIDTravel and issued by your own airline (ticket stock is not 081) or e-tickets purchased directly with your airline require a listing to be made.
  • Flight listings should be made via www.myidtravel.com/myidlisting/.
  • If you do not have your airline's log-in access to myIDTravel, please contact your staff travel office for the applicable user id and password.

Jetstar flight listings:

  • Bookings purchased via myIDTravel and issued by Jetstar are automatically listed for travel at the time of booking.
  • If your airline has an IET agreement for travel on Jetstar services operated by a QF code-share flight number and e-ticket has been closed to QF carrier-code, a listing must be made with Jetstar prior to airport check-in.
  • Listings can be made by contacting Jetstar on the following numbers between

0800 - 1800 (Australian Eastern Standard Time):

Australia: 1300 042 394 or +61 3 8668 8277

Singapore: 800 852 9510

New Zealand: 0800 284 510

Other countries: +61 3 8668 8277


Check In Times

International: 90 - 120 minutes before scheduled departure time

Domestic: 45 - 60 minutes before scheduled departure time

Checking in at the Airport


Until further notice if you're travelling from Sydney International Terminal there are dedicated staff travel check-in counters located at counter B (north) 10 to 11.

  • For international flights (QF001 - 399) from Terminal 1, check-in at Economy Class check-in desks.
  • For domestic flights QF400 - 1599 from Terminal 3 check-in at the Check-In Kiosk and follow the instructions.
  • For domestic flights QF1600 and above from Terminal 2, go to any Economy Class check-in desk or, if you have no bags to check-in, to the Customer Service desk.

Other Australian airports

  • Self Check-In Kiosks are the fast and easy way to check-in at the airport for domestic flights.

  • Where Self Check-In Kiosks are not available go to the Economy class check-in counters.

International Airports

Self Check-In Kiosks to be used where available. (Not available in all ports). Otherwise, Economy Class check-in desks.

Through check-in

Through check-in is not available to staff travelers with standby (space available/subload/ID) tickets. When planning your journey, make sure that you leave yourself enough time to land and check-in again at any intermediate point.


Refund requests for wholly unused e-tickets will be processed automatically. Partially used e-tickets will be processed manually and can take up to 8 weeks from receipt of refund request. E-tickets with an issue date exceeding one year are not eligible for refund.


Special meals

Special meals are not available to any rebate passenger, whether on duty or personal travel. If you have specific dietary needs or preferences which mean that you are unable or unwilling to eat or drink any of the items you are likely to be served on board, you must take your own provisions.

Seat requests

Seat requests are not permitted under any circumstances, whether on travelling on duty or personal travel. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this will depend on the commercial load of the flight.

Even if you are assigned a specific seat at check-in, you may be moved, even when onboard the aircraft, if it is needed to accommodate commercial requirements.

Through check-in is not available to staff travelers on standby travel. When planning your journey, make sure that you leave yourself enough time to de-plane and check-in again at any intermediate point.

Children under 16 years cannot travel on any kind of staff travel rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket.


Qantas doesn't generally impose embargoes, but staff travelers are reminded that flights in peak seasons are often full.

general phone number

+61 3 8668 8277

listing phone number

+61 3 8668 8277

refunds email

[email protected]



Qantas flight loads

Download the StaffTraveler app to get accurate, reliable seat availability for Qantas flights.

Non-rev tips

Flying on a stand-by ticket can be challenging. We have gathered invaluable insider information and tips to help you to get on board.

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