Staff travel information
Qantas has a category for 'commercial pax upgrades' that affects open seat availability by class. Pax can buy upgrades with their reward points. This can cause last-minute changes in the availability per class.
Qantas economy class commercial baggage allowances apply for staff travelers.
Remember that no single item of checked baggage may exceed 32kg (70lb) and all cabin baggage must fit under the seat in front of you or in an overhead locker, including musical instruments.
If you exceed the baggage allowance, you must pay any applicable excess baggage charges.
When travelling on Qantas services rebate travelers must maintain a high standard of dress and grooming. Generally speaking you need to be neat, clean and conservative.
Acceptable: Tidy denim jeans, near knee-length dress shorts, including demin are acceptable.
Not Acceptable: Tracksuits, jeans with cut off and frayed hems, designer holes etc. Singlets, bare midriffs, strapless tops/dresses, overly revealing clothing, rubber thongs/flip flops or bare feet. Any extremes of leisure wear, including sweatshirts or t-shirts with questionable graphics or language.
Flight listings are required by staff travelers for all Qantas and Jetstar flights. Flight listings must be made at least 24 hours prior to travel. Staff travelers without a listing may be refused travel.
Qantas flight listings:
Jetstar flight listings:
0800 - 1800 (Australian Eastern Standard Time):
Australia: 1300 042 394 or +61 3 8668 8277
Singapore: 800 852 9510
New Zealand: 0800 284 510
Other countries: +61 3 8668 8277
Check In Times
International: 90 - 120 minutes before scheduled departure time
Domestic: 45 - 60 minutes before scheduled departure time
Checking in at the Airport
Until further notice if you're travelling from Sydney International Terminal there are dedicated staff travel check-in counters located at counter B (north) 10 to 11.
Other Australian airports
Self Check-In Kiosks are the fast and easy way to check-in at the airport for domestic flights.
Where Self Check-In Kiosks are not available go to the Economy class check-in counters.
Self Check-In Kiosks to be used where available. (Not available in all ports). Otherwise, Economy Class check-in desks.
Through check-in is not available to staff travelers with standby (space available/subload/ID) tickets. When planning your journey, make sure that you leave yourself enough time to land and check-in again at any intermediate point.
Refund requests for wholly unused e-tickets will be processed automatically. Partially used e-tickets will be processed manually and can take up to 8 weeks from receipt of refund request. E-tickets with an issue date exceeding one year are not eligible for refund.
Special meals are not available to any rebate passenger, whether on duty or personal travel. If you have specific dietary needs or preferences which mean that you are unable or unwilling to eat or drink any of the items you are likely to be served on board, you must take your own provisions.
Seat requests are not permitted under any circumstances, whether on travelling on duty or personal travel. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this will depend on the commercial load of the flight.
Even if you are assigned a specific seat at check-in, you may be moved, even when onboard the aircraft, if it is needed to accommodate commercial requirements.
Through check-in is not available to staff travelers on standby travel. When planning your journey, make sure that you leave yourself enough time to de-plane and check-in again at any intermediate point.
Children under 16 years cannot travel on any kind of staff travel rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket.
Qantas doesn't generally impose embargoes, but staff travelers are reminded that flights in peak seasons are often full.
+61 3 8668 8277
+61 3 8668 8277
Making staff travel easy and stress-free, like it should be!