Staff travel information
Etihad Airways provides exact flight load, listing, and upgrade details between 48 and 72 hours prior to departure. This data is made available through the Etihad app and can be accessed by both employees and listed passengers.
For flights beyond the 72-hour window, Etihad employees can use internal tools to estimate the number of open seats with a margin of error of approximately ±10%. However, these estimates are unofficial and subject to change as booking patterns evolve.
Once a ZED passenger is listed for a flight, they can view real-time booking, listing, and upgrade list details in the Etihad app starting 24 hours before departure:
"Manage Flight" page: Shows live booking and seat availability details. Three-dot menu (…) on the flight list page: Select "Flight Load" for specific flight information.
ZED Passengers are automatically allocated seats through an automated process approximately 4 hours prior to departure, but this can happen anytime between check-in closing time and 24 hours before departure. All Standby Passengers must check in through the Etihad app.
Be aware that ultra long-haul flights to/from North America and Australia are often subject to weight restrictions. These flights are usually manually cleared by the operations team closer to departure time.
Unfortunately, Etihad staff and ZED passengers cannot determine weight restriction status in advance, and it may affect available seating capacity.
While the booked and checked-in passenger numbers displayed in the app are accurate, the seat capacity displayed may be inaccurate due to:
Weight restrictions on certain routes. Deadheading crew occupying seats that do not show in the app.
For more precise information, the employee booking portal and crew applications may show more accurate capacity data, but these systems update more slowly than the real-time Etihad app and may lag by a few minutes or hours.
Please note that Etihad employees and ZED passengers cannot view pending commercial upgrades. Commercial upgrades can be processed anytime between 24 hours prior to departure and gate closure using miles or cash payments.
The Etihad Staff Travel support line is available daily, including weekends and public holidays, from 8:00 AM to 10:00 PM Gulf Standard Time (GST).
UAE residents: Dial 02 511 2233, then select option 2. Non-UAE residents: Dial +971 2 511 2233, then select option 2.
Etihad generally does not issue gate standby passes under current airline policy due to the way immigration is handled in the UAE. If you are at an outstation where local immigration queues could delay you and cause you to miss your flight, you may contact the station manager, who will be in an Etihad uniform, and request an exception. An exception may be granted if the station manager determines that you are likely to be accepted onto the flight and local immigration policy permits gate standby.
As per etihadairways.com for the class you are eligible to travel in
The baggage allowance for non-revenue passengers is the same maximum that is provided to revenue passengers in their respective cabins. EY reserves the right to deny baggage allowance for non-revenue interline staff if the reciprocating airline has chosen not to provide baggage allowance to EY staff. For non-revenue staff travelers, if you are only transiting through Abu Dhabi, your baggage will be checked through to your final destination based on your original ticket. If you are denied boarding for your ticketed flight out of Abu Dhabi and need to alter your existing booking or make a new one, you may bring your baggage tag and ticket from your previous flight to the transit desk. The staff will provide instructions based on your specific circumstances and ticketing situation.
Business and Economy: Smart casual / UAE National dress. Smart jeans and trainers are acceptable.
Not permitted: Dirty or torn clothing, beach or jogging clothes, flip flops, non-collared t-shirts, shorts, sleeveless tops. Clothing should not be transparent and shoulders should be covered. Low neckline and short skirts with a hem above the knee are not permitted.
Listing is recommended for acceptance priority.
Listing should be made through www.myidtravel.com/myidlisting.
Listing is recommended for acceptance priority but is not required. If you have booked your ticket through MyID, your listing is done automatically. If you booked through another portal, it is recommended that you use the following URL to list for a flight: www.myidtravel.com/myidlisting. Holding multiple listings for different flights on Etihad is acceptable; however, please do not check in for multiple flights simultaneously, as you may risk being accepted onto multiple flights. No-shows will be reported to your company for ticketing abuse. Please be aware that Etihad actively monitors and enforces policies against ticketing misuse and manipulation.
All standby ticket holders must use the Etihad Airways mobile app or www.etihad.com and complete Online Check-in to be added to the waitlist.
If a seat is available when the flight is closing, you will be notified via email or app notification. Once you have been accepted on a flight, please proceed directly to the gate, or, to check-in your baggage;.
In Abu Dhabi, Use the self-service baggage drop located at Row D in the check-in hall At Global Airports, proceed to the check-in counter for the cabin you have been accepted in If you receive an error when attempting Online Check-in, please proceed to an Economy check-in desk to be added to the waitlist.
You must be checked-in a minimum of 60mins before departure, or 120mins if travelling to the US.
For non-revenue staff, boarding is prioritized based on boarding priority, not ticket type. Staff with higher priority will board first, even with Economy Class tickets, before ticket holders with business or First Class upgradability, even when Economy Class is full. To accommodate, a revenue passenger may be upgraded. Once all Etihad staff, family, and friends are boarded, priority for other airline staff will be sorted by their respective join date with their airline.
For standby business and first-class upgradability, your ticket will be issued in economy with a cabin upgrade code. You may choose to decline a seat in economy, but you must inform the check-in staff ahead of time. Otherwise, you will be assigned an economy seat if no other seats are available. Standby upgrades are subject to availability at flight closure. Airport staff and cabin crew are not permitted to accommodate guests in a higher class than ticketed. Access to business and first-class standby upgrades for staff is based on reciprocity agreements. The majority of EY's 200+ partners have access to standby business class bookings. However, if the option is unavailable in MyID, it means your airline has chosen not to reciprocate. Please contact your staff travel department to express interest in establishing a premium cabin reciprocity agreement with EY.
Fully unused tickets will be processed automatically by myIDTravel system. For partial refunds please email [email protected]. If you are downgraded from Business to Economy class please send copy of b/pass to [email protected] for processing. Partial and Downgrade refunds are processed manually and may take some time. A ticket can be refunded within ticket validity, which is one year from date of issuance.
Wheelchairs
Wheelchair is acceptable but no other special requests can be accepted.
Special meals
Not applicable for standby staff.
Seat requests
Not applicable for staff guests.
Infant safety seats
Not applicable to interline staff guests.
EY flights series 1000-8000
API data is entered into PNRs to avoid last minute data-collection at check-in.
Travelling staff/family should ensure that they hold valid passport and relevant visas for their intended destination and/or scheduled point en route, in case off-loading becomes necessary. In the absence of valid passport / visa staff passengers may be denied boarding.
etihad.ae
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