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Staff travel information


Please contact support only if you encounter an error when requesting for refund or if you are still waiting for your refund 30 days after your request. Authorized languages are English or French only.


American Express Card not permitted A5 request to buy only OW ticket on A5 flight. If not, the partial refund will not guaranty in 30 days.

refunds email

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HOP!-BRIT AIR flight loads

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Non-rev tips

Flying on a stand-by ticket can be challenging. We have gathered invaluable insider information and tips to help you to get on board.

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