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Cathay Pacific

Staff travel information

Baggage

Checked Baggage Allowance for all ID passengers travelling with ID tickets shall be either 1 piece on services where the piece system applies or 40KG on all other services.

dress code

ID passengers should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart casual wear. It excludes jeans, T-shirts, sweat-shirts, shorts, gym shoes, and similar extremes of casual wear.

Dress standards are enforced at airports and our Airport Services staff have the final say on what is or is not acceptable dress and if the standard of dress is improper the ID passenger will not be accepted for boarding.

listing

If your airline has a Staff Travel Interline Electronic Ticket Agreement (STIET)with CX, you MUST arrange listing by visiting this website www.myidtravel.com/myidlisting/ and please show up at the respective CX airport services counter no later than 60 minutes before the scheduled flight departure.

You have purchased tickets via myIDTravel for CX, your listing has been arranged online at the time of ticketing.

If you do not have your airline's log-in to access myIDTravel for CX, please contact your carrier's staff travel coordinator.

If you are holding a Traditional Paper Ticket for CX, listing is not required and please show up and register at the respective airport services counter 120 minutes prior to scheduled flight departure. Please be reminded that Traditional Paper Tickets will remain in use where a specific bilateral arrangement exists between CX/KA and the carrier(s) concerned.

If you are listed and your travel plan is changed, please cancel any unwanted listing via myIDTravel for CX at the earliest possible date in order to avoid wastage of meals and any additional costs for the transporting airlines.

check-in

The Standby counter is on the far end at counter A at Hong Kong International Airport.

If you are holding Staff Interline Electronic Ticket and listed on any CX flight via www.myidtravel.com/myidlisting/, please show up at CX airport services counter no later than 60 minutes before the scheduled flight departure.

If you are holding a Traditional Paper Ticket for CX, listing is not required and please show up at airport services counter 120 minutes prior to scheduled flight departure.

boarding

ID passengers who have been accepted for boarding should arrive at the boarding gate at least 20 minutes before flight departure.

Upgrade

ID passengers are not allowed to request upgrading. No upgrades will be granted.

refunds

Please submit refund application in myIDTravel. The refunds are processed manually by CX Refund Team and will be made within 14 business days from the date of refund application. Any refund requests must be made within 365 days from the ticket issue date. If you need further assistance, please contact GGTRefund.Group@cathaypacific.com

special

Flight range between CX1000-1999, 6000-7999 and 9000-9999.

excluded flights

Flight range between CX1000-1999, 6000-7999 and 9000-9999.

visa

Passengers must possess valid tickets and proper travel documents (including valid visas / entry permit if required) for all countries to or via which they travel, unless an exemption to that effect is granted by the country authorities.

Passport must be valid for at least 6 months, while travel visa and/or entry permit must be valid for the period of stay or beyond depending on the country concerned.

Failure to comply with the standard requirement may result in problems with passenger processing and refusal for entry.

email info

staff_travel@cathaypacific.com

refunds email

ggtrefund.group@cathaypacific.com

Cathay Pacific flight loads

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Non-rev tips

Flying on a stand-by ticket can be challenging. We have gathered invaluable insider information and tips to help you to get on board.

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