Staff travel information
Loads are capped at 10 for Business and Premium Economy Classes, and 40 for Economy Class
Loads are capped at 10 for Business and Premium Economy Classes, and 40 for Economy Class
Checked Baggage Allowance for all ID passengers travelling with ID tickets shall be either 1 piece on services where the piece system applies or 40KG on all other services.
ID passengers should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart casual wear. It excludes jeans, T-shirts, sweat-shirts, shorts, gym shoes, and similar extremes of casual wear.
Dress standards are enforced at airports and our Airport Services staff have the final say on what is or is not acceptable dress and if the standard of dress is improper the ID passenger will not be accepted for boarding.
If your airline has a Staff Travel Interline Electronic Ticket Agreement (STIET)with CX, you MUST arrange listing by visiting this website www.myidtravel.com/myidlisting/ and please show up at the respective CX airport services counter no later than 60 minutes before the scheduled flight departure.
You have purchased tickets via myIDTravel for CX, your listing has been arranged online at the time of ticketing.
If you do not have your airline's log-in to access myIDTravel for CX, please contact your carrier's staff travel coordinator.
If you are holding a Traditional Paper Ticket for CX, listing is not required and please show up and register at the respective airport services counter 120 minutes prior to scheduled flight departure. Please be reminded that Traditional Paper Tickets will remain in use where a specific bilateral arrangement exists between CX/KA and the carrier(s) concerned.
If you are listed and your travel plan is changed, please cancel any unwanted listing via myIDTravel for CX at the earliest possible date in order to avoid wastage of meals and any additional costs for the transporting airlines.
All passengers, including non-revs, must check in online before their flight. Airport check-in will only be available if there are issues with online check-in.
In case of issues with online check-in: The Standby counter is on the far end at counter A at Hong Kong International Airport.
If you are holding Staff Interline Electronic Ticket and listed on any CX flight via www.myidtravel.com/myidlisting/, please show up at CX airport services counter no later than 60 minutes before the scheduled flight departure.
If you are holding a Traditional Paper Ticket for CX, listing is not required and please show up at airport services counter 120 minutes prior to scheduled flight departure.
ID passengers who have been accepted for boarding should arrive at the boarding gate at least 20 minutes before flight departure.
ID passengers are not allowed to request upgrading. No upgrades will be granted.
Please submit refund application in myIDTravel. The refunds are processed manually by CX Refund Team and will be made within 14 business days from the date of refund application. Any refund requests must be made within 365 days from the ticket issue date. If you need further assistance, please contact [email protected]
Flight range between CX1000-1999, 6000-7999 and 9000-9999.
Flight range between CX1000-1999, 6000-7999 and 9000-9999.
Passengers must possess valid tickets and proper travel documents (including valid visas / entry permit if required) for all countries to or via which they travel, unless an exemption to that effect is granted by the country authorities.
Passport must be valid for at least 6 months, while travel visa and/or entry permit must be valid for the period of stay or beyond depending on the country concerned.
Failure to comply with the standard requirement may result in problems with passenger processing and refusal for entry.
Download the StaffTraveler app to get accurate, reliable seat availability for Cathay Pacific flights.
Please note that this form is not intended to ask staff travel related questions.
Only use this form to add Cathay Pacific tips & notes to the StaffTraveler Airline Notes database.
Questions submitted through this form cannot be answered, as StaffTraveler is not associated with Cathay Pacific.
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