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Copa Airlines

Staff travel information


Copa Airlines allows two (2) free checked baggage of 23Kg each one per ticketed Staff. Please note that this is a special allowance available for CM employees and all ZED Staff. Size and weight limitations apply. All applicable excess, overweight, oversized checked baggage fees apply, consistent with revenue customer charges. Maximum weight is 23Kg (50 pounds) per bag and maximum size is 62 inches (length + width + height) per checked luggage. No Star Alliance Gold allowance is accepted if flying on ZED ticket.

Dress code

All Staff/ZED travelers are required to dress appropriately and take care of their appearance. This requires neat casual attire and excludes track/sweat suits, tank tops, flip-flops, shorts and torn and/or extravagant clothing. Neat and tidy jeans are accepted. Staff/ZED travelers are not allowed to travel in airline uniform on Copa Airlines. Failure to observe this dress code may result in the refusal to accept the individual for travel.


Listing is mandatory on CM flights. Listing is automatically created when purchasing your e-ticket on MyIDTravel.


Check-In will be available at copa.com 24 hours prior to departure time and until 1 hour. Please note that seats will not be assigned during check-in window. Boarding passes will be issued with SBY (Stand-By) seat. The Stand-by list will be cleared at the gate 45 minutes before departure. Seat change can be done at the gate after seat is assigned. Premium seats (rows 5 & 6) could also be assigned for all ZED if seat is available.


Seats will only be assigned at the gate, 45-50 minutes prior to departure. CM has a broad code listing, where CM staff will have a higher priority over other airline staff holding ZED tickets. ALL ZED Ticketed Staff from OAL will have the same listing code (S04Y). If several OAL Staff are found in one flight, priority will be based on check-in time.


CM Staff is upgraded to Business cabin based on company’s priority coding and OAL ZED travelers are not upgraded. Please note that if there are only Business Class seats available, and no ConnectMiles PreferMembers listed for Business Class, CM will not upgrade Economy passengers to release seats for Staff Travelers. Crew rest seats are not available.

Included flights

All Copa Airlines and Copa Airlines Colombia flights are included for ZED travelers.

Copa Airlines flight loads

Download the StaffTraveler app to get accurate, reliable seat availability for Copa Airlines flights.

Non-rev tips

Flying on a stand-by ticket can be challenging. We have gathered invaluable insider information and tips to help you to get on board.

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