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Air France

Staff travel information

general

Before departure, please always consult AF website (airfrance.fr) to have knowledge of legal conditions when booking on AF flights and to check if your flight is operated.

It is highly recommended as well to check country of destination immigration requirements (ex: recently published South Africa requirements about minors)

baggage

Before departure, please always consult AF website (airfrance.fr) to have knowledge of prohibited items.

Applicable baggage allowance is indicated on the itinerary receipt (1PC of 23kg maximum).

Only hand luggage complying with following conditions will be accepted on board: 1 hand luggage 35x55x25cm + 1 accessory with a total weight of 12kg maximum. In case of non compliance, hand luggage will be collected at boarding gate and put in the hold.

listing

Listing/booking on AF flights is authorized only 30 days before travel date.

refunds

Please contact support only if you encounter an error when requesting for refund or if you are still waiting for your refund 30 days after your request. Authorized languages are English or French only. Refunds can be requested until 1 year after date of issuance. For confirmed leisure tickets reservations must be cancelled 10 prior to departure on long hauls and 5 days for short and medium hauls, should transportation not to be required. Refunds after this period are not permitted except for taxes.

included flights

All flights leased by AF from other carriers, especially from DB, YS, AN and WX as well are eligible: XX*AF coded flights within GDS

excluded flights

All code-share flights are excluded, including AF block seats allotments when flight operated by the other carrier (XX:AF)

email info

help@blk-contactcenter.com

refunds email

help@blk-contactcenter.com

website

https://www.airfrance.com

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Non-rev tips

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