Sign up Log in

American Airlines

Staff travel information


American Airlines has implemented policies and procedures to help protect travelers and employees.


The employee is responsible for ensuring that any of his/her eligible nominees travelling under staff travel agreements are aware of all the requirements that apply to standby travel. Any reference to employee below shall be deemed to include employees, retirees and their respective eligible nominees where applicable. Employees are responsible for checking embargoes before travel. Issuance of a ticket and/or creation of a listing do not guarantee that an embargo does not exist.


Please limit checked and carry-on baggage to the number and size allowed for revenue customers. You may have:

One (1) carry-on item One (1) personal item (purse, briefcase, laptop, small backpack, or other similar items) You may check two (2) bags free of charge per person on all domestic and most international flights.

The maximum baggage size is 50 lbs. and 62 inches (length + width + height). Strollers and car seats are exempt from excess baggage fees and do not count toward your allowable total. If you exceed the free baggage allowance, you will need to pay the same excess baggage charges ( our revenue customers pay for any bags above the free allowance, overweight or oversized.

Dress code

For most of us, being comfortable in flight extends to the clothes we wear. American doesn't have a prescribed dress code for our non-revenue guests. So, as long as your clothing is neat and clean and doesn't offend or distract, you're good to fly in any class (including premium cabins). If you're looking for more specifics, here are a few:

When we say offensive or distractive, we mean you shouldn't wear anything that's overly revealing (like super short shorts or something that is sheer or see through). That also extends to swimwear or sleepwear (of course it's always okay to change into your American-provided pajamas if you're lucky to snag a First Class seat on a premium international flight!)

It also means to avoid any attire that is vulgar or violates community standards of decency When in doubt, ask yourself, "Do I blend in with customers?" If so, you're probably set If you're traveling for the company, business or business casual clothing is encouraged.

And, jumpseat riders should consult their operating department, Flight Manual or leader for dress guidelines. Unless travel requires that a company badge be worn (like travel when occupying the jumpseat), team members and retirees should not wear company or security badges when traveling non-revenue or on a confirmed space business ticket.


Flight listing is required for all standby passengers. Passengers without a flight listing will be denied check-in. Jump seat listings can be made through or 1-888-weflyaa option 4.

Flight listings must be made at least 48 hours in advance of travel for international flights and 12 hours in advance for all other flights.

To list:

  • If you purchased your eZED ticket through myIDTravel and your ticket number begins 001 (American ticket stock) a listing is made automatically at the time the ticket is issued. No further action is necessary.
  • If you purchased your ZED ticket through myIDTravel and your ticket number does not begin with 001 (i.e., it begins with your own airline ticket stock number) or if you purchased your ZED ticket from your airline directly, you must still create a listing through myIDTravel by selecting the Existing Ticket/Book or List for Flights tab on the myIDTravel screen.


Your ticket is valid on any American and American Eagle flight in the market ticketed, regardless of the flight number and/or date shown on the ticket, within the 90 day validity of the ticket. It is not necessary that you create a listing for each flight on which you think you'll attempt to travel.

Your sponsoring employee/retiree is responsible for checking flight availability and creating your flight listing at least 72 hours prior to departure.

Once you have been flight listed and receive the PNR details, you can:

Ask your sponsoring employee/retiree to check you in on our travel system and email your boarding pass or Priority Verification Card (PVC) to you. Use the self-service machines available at most airports to check your bags and receive the Priority Verification Card (PVC) up to 24-hours prior to departure. A credit card is usually required for identification purposes only. If no self-service machines are available you may check in with an agent. When checking in with an agent, please note:

First class/Business class/Premium Economy class Check-In lanes are for revenue customers only. You should introduce yourself as a non-rev traveler. Once you've been checked in:

You will receive a Priority Verification Card (PVC) to enter through the security checkpoint. Please enter through the Main security lanes, unless you have TSA pre-check printed on your PVC. You may obtain gate and time information at or by calling 800-223-5436. Upon reaching the departure area for your flight, please take a seat and wait for your name to be called by the gate agent. Please do not attempt to use company phones or computers. If time permits and you are an Admirals Club member, feel free to visit the club prior to your flight. When you are accommodated for a flight, we ask that you board the aircraft when directed. Be prepared to gate check your roller board carry-on if the flight is full. Once onboard:

Place your personal item underneath your assigned seat to assist with luggage space. Non-rev travelers should not ask for special services or considerations, such as complimentary food items or alcoholic drinks. Exception - If you require medical aid during flight please advise a crew member. If you are not accommodated on your desired flight the agent will roll you over to the next flight. If you need assistance with an alternate option please contact your sponsoring employee/retiree prior to asking the gate agents for assistance.


For space-available (or 'standby' or 'subload') personal travel, employees may check in up to twenty four hours before departure at an airport ticket office. To allow for added security procedures, employees must check-in no later than 60 minutes for domestic travel and 90 minutes for international.

You may check-in at American's Economy class counter only.

You will be automatically checked in on all down-line flights, provided all segments are contained in a single PNR. You will not need to check-in again at connecting AA cities.


Employees of other airlines (except OneWorld) and their eligible travelers will be accommodated on American at priority 'ZED', after American's own employees and their guests on personal travel.

Boarding will be based on time of check-in. Date of joining will not be a factor.

If American is not able to accommodate you on the flight requested, our agents will 'roll' you to the next American operating flight. You will retain your original time of check-in for processing from the priority list.


Thank you. You refund request will be processed by American as soon as possible. Please note that once processed, the refund may not post to your account right away, it can take up to two billing cycles for it to appear, depending on the credit card used and the credit card company's processing procedures.


Employees with disabilities are eligible for similar support services offered to American's revenue passengers.

Services offered (free of charge):

  • Meet and assist

  • Courtesy wheelchairs

  • Checked personal wheelchairs

  • Special packaging for wheelchair batteries

  • Assistance with connecting flights

  • If a seat has been assigned, employees may pre-board a flight as needed.

Services offered (with a charge):

  • Therapeutic oxygen (fee applies per segment)

Services NOT offered:

  • Special meals

  • Pre-reserved seating

  • Peanut removal for those with peanut allergies

Employees should contact AA at 1-888-WE-FLY-AA to have their reservation record updated with the special service request.

Employees traveling with a battery-powered wheelchair or requiring therapeutic oxygen should contact American reservations in advance of travel to allow for preparation in accommodating the wheelchair or oxygen.

Requests for therapeutic oxygen will require an accompanying doctor's statement.

included flights

Travel is valid on flights operated by American Airlines and all flights marketed/sold as American Eagle

excluded flights

Travel is not valid on flights marketed by American (AA) and operated by carriers other than those listed above (i.e. code-share).


Advance passenger information (APIS) will be collected by American at the time of check-in, when required. Employees should allow for sufficient time prior to departure to provide this information.

Employees and their eligible travelers are expected to hold all pertinent travel documents such as passport, visas and health certificate required by the country of destination and for every point en route, in case offloading should become necessary for commercial or other reasons.

AA reserves the right to deny boarding to any traveler who does not hold the appropriate documents for any point to be transited on route.

listing phone number

1-888-weflyaa option 4

refunds email


American Airlines flight loads

Download the StaffTraveler app to get accurate, reliable seat availability for American Airlines flights.

Non-rev tips

Flying on a stand-by ticket can be challenging. We have gathered invaluable insider information and tips to help you to get on board.

← other airlines

Submit your notes

Add your American Airlines staff travel notes to StaffTraveler


Please note that this form is not intended to submit staff travel related questions as these cannot be answered.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Making staff travel easy and stress-free, like it should be!