Log in

Avianca Ecuador

Staff travel information


All changes, cancellations and refund requests should be made via myIDTravel. It is VERY IMPORTANT that you retrieve your PNR in myIDTravel upon receipt of this email and write your e-ticket numbers. Avianca Reservations and Airport agents have very limited access to assist with listing modifications.


All ZED ticket holders are afforded a baggage allowance of one piece per traveler. Each piece must weigh less than 50 pounds (23 kilos), and be smaller than 60 linear inches. Items that are over-size or over-weight will have standard baggage fees applied for acceptance.

dress code

Acceptable: Attire which is clean, well maintained and in good taste. Shirts with sleeves and collars, skirts, dresses, dress shoes.

Not Acceptable: Attire that is torn, ragged, slashed, dirty, frayed, low cut, skimpy, or revealing. Attire with offensive or sexually oriented inscriptions or messages, halter/tube/midriff tops, sweats of any kind, leggings, beach or swim wear, body piercing, tattoos (cover from view), sport shoes and shoes that are dirty, stained, or worn in appearance.


To refund a ticket, cancel the itinerary and then retrieve the ticket number and select 'refund'. To verify the refund status or assistance regarding refunds, please contact [email protected].


Special meals requests are not permitted for pass travelers.


Children under 16 years cannot travel alone; they must be accompanied by an adult travelling on the same type of ticket.

refunds email

[email protected]

Avianca Ecuador flight loads

Download the StaffTraveler app to get accurate, reliable seat availability for Avianca Ecuador flights.

Non-rev tips

Flying on a stand-by ticket can be challenging. We have gathered invaluable insider information and tips to help you to get on board.

← other airlines

Submit your notes

Add your Avianca Ecuador staff travel notes to StaffTraveler


Please note that this form is not intended to submit staff travel related questions as these cannot be answered.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Making staff travel easy and stress-free, like it should be!